Protection of personal data

Who processes your personal data and how can you contact this person?

Your personal data is processed by Crystal Call, a.s., which you can contact at Hálková 1/A, 831 03 Bratislava or by e-mail at dpo@crystalcall.eu .

You can contact the company through the responsible person, who is Mr. Milan Mračko from IOSEC, s.r.o. at Klincová 37/B, 821 08 Bratislava or by e-mail at dpo@iosec.eu

For what purpose will your personal data be processed?

We will process your personal data for the purpose of dealing with your request, order or incentive, for the performance of a contract, for the purpose of protecting your rights and legitimate interests, or for the purpose of fulfilling our obligations. If you have given us consent, your personal data may be used in accordance with the consent given.

Why should we process your personal data? 

We are permitted by law to process your personal data if the processing is necessary for the performance of a contract concluded with you or in order to carry out pre-contractual measures at your request, and also if the processing is necessary for the performance of our obligations.

If you have given us your consent to process your personal data, your personal data will be processed on the basis of your consent.

Your personal data may also be processed for a legitimate interest which may be related to the protection of rights or legitimate interests.

For what purpose will your personal data be processed?

We will process your personal data for the purpose of processing your request, order or initiative, for the purpose of fulfilling the contract, for the purpose of protecting rights and legally protected interests or for the purpose of fulfilling our obligations. If you have given us your consent, your personal data may be used in accordance with the consent given.

What enables us to process your personal data?

Your personal data allows us to process legal regulations, in the event that the processing is necessary for the performance of the contract concluded with you or in order to carry out measures prior to the conclusion of the contract based on your request, and also in the event that the processing is necessary for the performance of our obligations .

If you have given us consent to process your personal data, your personal data will be processed based on your consent.

Your personal data may also be processed due to a legitimate interest, which may be related to the protection of rights or legitimate interests.

To whom will we provide your personal data?

We may disclose your personal data to those persons who will be involved in processing it and to other persons or entities where this is provided for or permitted by law.

How long will we keep your personal data?

We will retain your personal data for as long as our right or obligation to process it exists, in particular for the period of performance of the contract, for the period of the exercising of legal claims or for the period specified by law. If the processing of your personal data is based only on your consent, we will only process your personal data for the duration of the consent, and you have the right to withdraw your consent at any time via our contact details.

What are your rights when processing your personal data?

Your rights include the right to request access to personal data concerning you, the right to rectification of personal data, the right to erase personal data and the right to restrict the processing of personal data, the right to object to the processing of personal data and the right to portability of personal data.

If you believe that your rights have been violated during the processing of your personal data, you may contact the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky).

Do you need to provide us with your personal data?

The provision of your personal data may be required by law, a contract or the fulfilment of obligations prior to its conclusion, or the fulfilment of another purpose of processing, in particular the processing of your request, order or incentive, the performance of a contract or our obligation. If the purpose of the processing is to be fulfilled, the provision of your personal data is necessary. Failure to provide personal data may result in the impossibility of fulfilling your request, fulfilling the purpose of their processing, breach of contract or violation of a legal regulation.

Should you have any questions about the processing of your personal data or your rights and obligations, please do not hesitate to contact us.

Cookie use rules

To ensure the right functioning of Crystal Call, a.s. website, we sometimes store small data files - the so-called cookies - in your device.

What are cookies?

Cookies are small text files stored by the website in your computer or mobile device at the time of your visit.

• Host domain cookies are cookie files stored by the website you are currently browsing. Only this particular website can read them. A website may use third-party services which also store their own cookies known as third-party cookies.
• Persistent cookies are cookies stored in your computer which are not automatically deleted once the browser is closed, unlike session cookies which are lost once the browser closes.

The aim is to allow the website to store information regarding your settings and browser preferences, e.g., text size, preferred language, colour preferences, etc. for a certain period of time.

Thanks to that, you don’t have to re-enter your preferences when visiting the website.

Cookies can also be used to create anonymized statistics on the use of our website.

How are cookies used on our website www.crystalcall.eu ?

Cookies are used to increase the efficiency of your visits on our website and to collect analytical information, e.g., on the number of visitors on our website.

Cookies help us gather information on the use of our website in a better way. However, we do not collect your personal data and information in them. Only a unique session identifier is stored, which helps us reload the user’s profile and preferences upon your next visit on our website.

We use Google Analytics cookies to measure traffic and to record incidents, Google Adwords cookies to track traffic for remarketing purposes and cookies are also used in Hotjar analytical tool, which helps us constantly improve our website.

More information on Google’s use of cookies can be found here.

More information on Hotjar’s use of cookies can be found here.

How can you manage your cookies?

You can manage/remove cookies based on your preferences - more information can be found at  aboutcookies.org.

Removing cookies from a device

By deleting the browsing history in your browser, you can remove all cookies stored in your device. This will delete all cookies from all websites you have visited.

However, please note that you may also lose some stored information (e.g., stored login details and website preferences).

Managing website-specific cookies

If you wish to receive more detailed information on cookies specific to a particular website, please check your personal data protection and cookie settings in your favourite browser.

Blocking cookies

Most modern browsers can be set to prevent the storage of all cookies in your device, in that case you may have to modify certain preferences manually upon each visit of a website. In addition, some services and features may not work properly.