Interactive Voice Response is an automatic voice system that allows you to transfer or receive certain information from the customer without the necessary involvement of a live operator.
It is a tool for supporting the sale of products and services, as well as handling incoming calls. IVR makes it possible to collect and sort calls or orders into groups, which guarantees minimal personnel costs with the highest possible quality of processing.
Another option of our IVR system is caller identification based on PIN or phone number, thanks to which you can assign different groups of products and services to selected groups of customers.
When "waiting lines" of callers are formed, our IVR system can, for example, play current news to customers that might be of interest to them, or automatically answer the most frequently asked questions. Another option for the caller is to leave an audio message, SMS, e-mail notification or a call back request.
It is advisable to combine the IVR as a complementary solution to an info hotline with a live operator or to activate it between the end and the start of the info hotline operation.