Client service 

for managing customer requirements

For your business to be successful and grow, it is not enough to just have a quality product or service. What makes a business financially sustainable is the steady interest of satisfied customers. How can you achieve it? It is common knowledge that one of the main causes of customer turnover is insufficient care for their needs.

The basis is communication

The basis of any good business relationship is communication. However, for regular and effective communication, you need time, personnel, technical equipment and certain know-how regarding the content, frequency and style of communication. We can make all of this available to you.

To achieve the satisfaction of your clients, we will use all the latest and necessary communication channels: telephone, e-mail, SMS or online chat.

We approach each project individually and, after an initial analysis, we will realistically recommend suitable tools while also pointing those that are unsuitable for your needs. Efficiency is a clear dividing line.

Given that client satisfaction is not achieved quickly and in the short term, it is almost always a long-term service spanning years.

Important

It is proven that acquiring a new customer is 6x more expensive than keeping an existing one.

Purpose of communication with the client:

1

Quality service

Answering all questions related to the product, or processing complaints quickly and without problems.

2

Keeping in touch

Verification of customer satisfaction, potential interest in other products, or continuation of service.

3

Competitiveness

If you don't take care of the client, someone else will. You can also lose satisfied customers if the competition offers them something more attractive.

Are you
interested?

Write Martin without a commitment
Martin Minárik
Business Development
+421 914 100 756

    Are you
    interested?

    Write Martin without a commitment
    Martin Minárik
    Business Development

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