Technical support provides information and solves technical problems of customers through: phone calls, emails, chat, processing of interactions through social networks and the like.
- It works non-stop 24/7.
- The client pays for the completed interaction (completed call, email, chat) in compliance with the contracted SLA parameters (we are penalised for failure to comply with the conditions).
- We focus on "First Call Resolution": resolving the customer's request the first time, which significantly increases the efficiency of processes and client satisfaction.
- We provide customer support services in several world languages: Slovak, English, German, Hungarian, Polish, Russian, and Romanian.
