For our client ZSE Energia, a.s. we cover the customer service hotline: we handle incoming and outgoing calls, emails and back office.
Thanks to us, they received:
We handled 465,962 calls in 2020.
During the coronavirus pandemic, we managed the onslaught of callers while maintaining our defined terms and conditions (SLA).
Every year, we undergo a "mystery call" satisfaction survey involving clients to determine the quality of the service provided by a renowned survey agency with a result of 99% (result for the year 2020).
We only invoice for services actually used in a given month without fixed fees.
We have been providing professional services for over 11 years.