For the successful functioning of any company, it is important to provide the necessary care and support to its customers. We will take care of them for you! A suitable choice for providing customers with adequate care and the necessary information at the right time is the customer service hotline.
We will be happy to leverage our many years of experience in the field of operating customer service hotlines to your advantage and provide you with comprehensive services at the highest level. For each of our clients, we ensure the operation of a customised CRM system in which we record relevant information about calling customers and provide them with regular reports.
Thanks to this system, you get to know your customers, their needs and requirements better. Of course, it is possible to operate the hotline continuously and in the language mutations of your choice. Since we want to provide our clients with the highest possible quality of provided services, we use top technologies that allow us to more efficiently achieve the goals set by the clients.
The technological services we provide to our clients include, for example: Total Recording – recording of every phone call, IVR (automatic voice system) or a secure connection with the client to prevent any leakage of sensitive information.
The quality of all phone calls is monitored by our specialists, who listen to individual calls again and then analyse them together with the operators, thanks to which we are able to constantly improve their quality, and thus also the satisfaction of calling customers. We will be happy to present our references and experience in the field of operating customer service hotlines to you upon request. Have a non-binding price offer drawn up for using the services of our call center in the area of customer service.
Crystal Call, a.s.
831 03 Bratislava