Data is important for decisions in every type of business. Whether it is the preferences of potential customers, the experiences of current customers - satisfaction or problems - you can find all of this in the Power BI environment, which makes the most important data available to you.
If you have enough experience and knowledge with data analysis and evaluation, then you can order separate data collection directly from us at Crystal Call. We use the CATI (Computer Assisted Telephone Interview) telephone data collection method. You prepare the questionnaire, and we collect the respondents' answers. You then conduct the assessment as you see fit.
Clients have more and more specific needs. Knowing them constitutes a huge competitive advantage, which translates directly to the financial growth of the company. Telephone data collection is one of the most used and most effective methods of collecting a large amount of valuable data.
Only about 10-20% of respondents respond to e-mail or SMS invitations to participate in a survey. Usually, you only capture extremely satisfied or extremely dissatisfied respondents this way. This means that the results of such a survey do not capture the true average, but are significantly distorted, similar to internet references as an example. When collecting data over the phone, we are able to get answers from up to 60% of the respondents, and you often get very good satisfaction results this way.