Intrum Justitia, s.r.o.

• Regular (tracking) satisfaction surveys with measurement of customer experience and measurement of customer loyalty (NPS - Net Promoter Score).
• Detailed monitoring of the strengths and weaknesses of the company, which brought about the streamlining of processes. Their clients (receivable debtors) were more satisfied with their services and the rate of paid receivables increased.
• They identified unhappy customers early on, resolved the issues immediately and got a satisfied customer.
• At least 600 calls are completed per month, from a database of 1,000 contacts, high efficiency (60%).