ZSE Energia, a.s.

For our client ZSE Energia, a.s. we cover the customer service hotline: we handle incoming and outgoing calls, emails and back office.

 

Thanks to us, they received:

  • We handled 465,962 calls in 2020.
  • During the coronavirus pandemic, we managed the onslaught of callers while maintaining our defined terms and conditions (SLA).
  • Every year, we undergo a "mystery call" satisfaction survey involving clients to determine the quality of the service provided by a renowned survey agency with a result of 99% (result for the year 2020).
  • We only invoice for services actually used in a given month without fixed fees.
  • We have been providing professional services for over 11 years.
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