For our client ZSE Energia, a.s. we cover the customer service hotline: we handle incoming and outgoing calls, emails and back office.
Thanks to us, they received:
We handled 465,962 calls in 2020.
During the coronavirus pandemic, we managed the onslaught of callers while maintaining our defined terms and conditions (SLA).
Every year, we undergo a "mystery call" satisfaction survey involving clients to determine the quality of the service provided by a renowned survey agency with a result of 99% (result for the year 2020).
We only invoice for services actually used in a given month without fixed fees.
We have been providing professional services for over 11 years.
Would you like to learn more about how we can effectively help you achieve your goals? Leave us your phone number, and our experts will contact you to schedule a free consultation.
