We take care

Service hotline

Retaining an existing customer is often up to six times cheaper than acquiring a new customer, yet many companies only focus on growth. Gain a competitive edge and increase your efficiency and your customers' satisfaction.

As part of the service hotline, we deal with customer requests related to non-functionality of products and services. We try to fix the problem over the phone or identify the exact nature of the problem.

- We can verify the customer and see if they have an active contract.
- If necessary, we will arrange a service call and agree on the conditions for the service. At the end of the service call, we check the customer's satisfaction.
- We provide services in non-stop mode 24/7, we provide comprehensive tailor-made services at favourable prices.
- Compared to an internal contact centre, we achieve financial savings and in addition:
  - You will receive objective feedback on your products and employees.
  - We can work non-stop and resolve your customers' problems day and night.
  - We increase the satisfaction of your customers and the turnover of the company.
  - We approach the needs of companies individually according to agreed contractual terms (SLA).