We will be happy to cover comprehensive customer service hotline services for you in the required range, language mutations, unlimited working hours and, of course, with guaranteed quality and availability.

A customer service hotline provides customers with the necessary information using several channels: phone calls, emails, chat, processing of interactions from social networks, processing of back office activities and the like.

• • With an increasing number of customers, it is also necessary to ensure quality customer care, because the cost of acquiring a new customer is 6 times more expensive for companies than keeping an existing customer. 
  • Compared to an internal contact center, Crystal Call achieves significant financial savings for clients.
  • Based on an independent survey, we achieved the best results in comparison with other customer service hotlines in Slovakia. 
  • In 2020, we handled 1,348,517 incoming customer support calls for a total of 5,976,129 minutes, during which, in addition to resolving customer problems, we also provided additional telephone sales and cross sales services.